Downtown Animal Care Center

My dog got attacked two days ago and I called to try and make an appointment to see if she's ok and never got a call back. They never answer the phone... always goes to voicemail and they typically call back right at the very end of the day, in my experience many hours after you initially called. This was the first time they actually didn't call me back. I've been disappointed one too many times by this place and if you're just going to ignore a phone call regarding an attack by an aggressive dog, that's where I draw the line. I'm done with this company.

My pup and I have been to DACC a couple times and have seen Dr. Molloy, who was so patient and understanding of my dog who is nervous of strangers. He truly makes the visit as stress-free as can be. Everyone in this practice has been kind and helpful, despite how busy they can get!

This is a very friendly clinic! They made my dog and I so comfortable in what was a very scary situation. Prices were so very reasonable I am still talking to everyone about that! Just a really good place!

Amazing place, personable staff, great vets who are not just trying to sell services. Affordable

DO NOT TAKE YOUR ANIMAL HERE AT ALL!!!!!!!!!!!!!!!!!!! Absolutely the worst visit I have ever had. If I could put a -1 star review I absolutely would. Unfortunately, our experience today was extremely frustrating and disappointing. We came in because we wanted our dog’s eye looked at. We were expecting the $25 first-time exam advertised online, but were instead told the exam would be $90. We were then given a nearly $200 estimate for an appointment that lasted less than 10 minutes and included several additional services and testing we were not expecting. When I brought up the $25 price advertised online, I was told that additional testing, including checking for ulcers, was needed, along with other things added to the estimate. We were also told that our dog’s rabies vaccine was required in order for him to be seen. This was especially confusing because this was a completely different dog and owner from a previous visit, and we had never been told during that visit that vaccinations were a requirement. The situation became uncomfortable when the staff went into the back to discuss the situation before the manager came out to speak with me. The manager was actually very reasonable and told me that they could honor the $25 first-time visit price and that the rabies vaccine was recommended, not required. I appreciated her clarification and was prepared to move forward. However, the doctor then came back into the room and told me that the rabies vaccine was required and that she would not help us if our dog did not receive it, directly contradicting what her manager had just told me. At that point, I became frustrated and the doctor and I had a disagreement about the conflicting information. I understand that conversations can become tense, and I could have handled my frustration better, but instead of trying to resolve the situation, the doctor told us that they would no longer see us and essentially asked us to leave. We were not given the opportunity to have our dog’s eye examined at all. I completely understand that veterinarians have protocols and may recommend certain testing or vaccinations for good reason. My concern is the lack of consistency, transparency, and communication, especially regarding pricing and what is actually required for a pet to receive care. The manager was reasonable and professional when she spoke with me, but unfortunately the conflicting information from the doctor and the way the situation ultimately ended left us feeling very uncomfortable and disappointed. We came in simply wanting our dog’s eye checked and left without receiving care, feeling like we were being dismissed rather than helped. I hope the clinic can work on better communication between staff and management so other pet owners don’t experience the same confusion and frustration. Makes sense why they only have a 3 star review.